How to restart your device: press and hold down the sleep/wake button until the slider appears at the top of the screen, and slide right to turn it off. Restart your device, then go to the App Store and redownload the app. If the app appears on your Home screen but is dim or white with lines on it, don't delete the app. If there is little available storage on your device, you can free iPhone space by exporting unwanted iPhone files or deleting some data you don't need, like apps, photos, podcasts, or videos. Go to "Setting" > tap "General" > tap "About" > check "Available" to see how much free space you have. Therefore, check how much free space you have and free up iPhone space by deleting unwanted documents and apps. If you don't have enough storage space on your iPhone or iPad in iOS 12/11, you can't download or update apps. Go to "Settings" > tap "General" > tap "Restrictions" > enter your passcode > check "Installing Apps" and turn on the updating feature. So, if you can't install an update, the function may be blocked. The iOS Restrictions disable certain features of the iPhone, including the ability to download apps. If the app fails to download or update, you can try deleting the app and reinstall directly. To check the Wi-Fi connection, try watching a video from the Internet. If you're using cellular data or Wi-Fi and have issues with app downloading, try to connect to another Wi-Fi network. If you find " cannot connect to App Store" on your device screen when downloading and installing apps, fix it first. Now, run App Store to download apps to check the problem is solved or not. Go to "Settings" > tap "iTunes & App Store" > tap the Apple ID > tap "Sign Out" in the pop-up > tap the Apple ID again and sign in with your Apple ID. If the Apple ID has no problem, try to sign out and sign in to App Store to settle the issue. The first thing you need to do is make sure the Apple ID for App Store is right or not.
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